Checkout Champ
Kim's Checkout Champ integration looks up customers, orders, charges, and subscriptions, then resolves supported refund, cancellation, pause, and address requests within Kim.
Overview
Use Checkout Champ in Kim to find the customer behind a ticket, explain their orders and charges, and make eligible subscription, refund, and order changes.
- Find the Checkout Champ customer by email, or by an order ID from the message.
- Show order and fulfillment status, tracking, and whether each charge was a first order, upsell, or rebill.
- Cancel, pause, skip, or change the product or quantity on a subscription.
- Refund an order, a single charge, or a subscription, cancel an order still on hold, and update its address.
What you’ll get
Start from the right Checkout Champ customer.
Find the customer by the ticket email, checking every matching record, or fall back to an order ID from the message.
Explain every order and charge.
Show fulfillment status, tracking number, and carrier, and label each charge as a first order, upsell, or rebill so billing questions get a clear answer.
Resolve subscription, refund, and order changes.
Cancel, pause, or update a subscription, refund an order, charge, or subscription, and cancel or re-address an order still on hold, with a note left on the customer.
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